Return & exchange policy

If you receive a product different from the one you ordered, you may request a return or exchange. Please notify us within 24 hours of receiving your order.

To process your request, the item must be unused, unopened, and in its original packaging. Please include your order number and clear photos or videos of the item received.

Once your complaint has been reviewed and confirmed, our team will provide instructions on the next steps. Thee Plugg will cover the return delivery cost for confirmed cases where the wrong item was sent.

If you wish to exchange an item for another product, you may submit a request within 24 hours of delivery. All exchange requests are subject to approval and product availability.

Items must be unused, unopened, sealed, and in their original packaging. If there is a price difference between the original product and the replacement, the difference must be paid before the exchange is completed.

Customers requesting an exchange for personal preference will be responsible for the applicable return and redelivery costs.

For hygiene and safety reasons, opened, used, or unsealed makeup and beauty products cannot be returned or exchanged, except where required by applicable law or where a product is faulty or otherwise eligible for a remedy under applicable law.

All return and exchange requests must be submitted by email to support@theeplugg.com.

Please include your order number, the reason for your request, and clear photos or videos where applicable. Our team will review your request and provide further instructions.

Please do not send any item back without receiving confirmation from our team.

All return and exchange requests must comply with the conditions outlined in this policy. Refunds, where applicable, will be handled in accordance with applicable consumer protection laws.

This policy does not limit any rights you may have under applicable law.